An international sports organisation approached us with a request related to their media tickets booking process. The problem was that their system made it frustratingly complicated for journalists and photographers to book tickets. Getting to grips with this issue was definitely on the front burner. Named “the Photo Pitch” project, we set out to find a solution.
Our client had an extranet where journalists and photographers could book tickets for some events. Unfortunately the system didn’t allow them to specify the location and seat number. As a result, they had to book their ticket online, go to the venue to collect it from a volunteer, and select their desired onsite location using printed layouts.
I’m sure you already see a few problems with this solution:
We came up with our suggested solution, with all its features and functionality, during a workshop. Arranging workshops where everyone involved can share their points of view is one of our secrets to success. Recently, we have focused a lot on holding workshops online. You can read more about our approach in the article on preparing and running online workshops.
We created an online visual representation of the venue. Journalists and photographers could now pick their seats online instead of making additional arrangements onsite with volunteers. Thanks to data provided by our client, we configured and developed a system that comprised:
As our dashboard was integrated with our client’s IT solution, it was a quick and seamless process.
The visual aid we built delivered several critical benefits and was well received both by our client and the journalists and photographers:
If you’re looking for a reliable partner who is a great listener and solves your real-life issues, look no further. At NoA Ignite, we specialise in optimal solutions that tick all the right boxes. We work until we find a solution that satisfies all involved parties. Plus, we have experience in the sports industry! :-)
If you want to find out what we can do for you, just drop us a line and tell us a bit about your project.